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  • 1.  Switch to Zoom Phone

    ATLIS Member
    Posted 9 days ago
    We are going to pilot Zoom Phone for our school and wanted to see if anyone else has moved to Zoom Phone?  We currenlty are on Cisco Unified CM.  We were looking for a cloud based system and one that has more mobile features and easier to maintain.  We also use Zoom for meetings so our employees are familiar with it.

    Any thoughts about this would be helpful.  Thanks
    #ITSystemsandSupport

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    Keith Bolstein
    Lake Highland Preparatory School
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  • 2.  RE: Switch to Zoom Phone

    ATLIS Member
    Posted 9 days ago
    Hi Keith,

    We have recently completed the switch from Zoom Phone from an on-premise Shoretel/Mitel system. We looked at a number of cloud based systems and some of the familiarity our employees had with Zoom definitely helped in our decision, but also pricing was better than 8x8 or RingCentral. Would be happy to chat further if you have specific questions.

    Thanks!

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    Anthony Trumbo
    The Bishop's School
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  • 3.  RE: Switch to Zoom Phone

    ATLIS Member
    Posted 8 days ago
    Anthony, it is nice to hear from someone who has done this move and it was successful.  I may take you up on the offer to talk more about your move once we get into our trial which we will start next month.

    Thanks so much!

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    Keith Bolstein
    Lake Highland Preparatory School
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  • 4.  RE: Switch to Zoom Phone

    Posted 8 days ago
    We moved to Zoom Phone from on-prem MS Skype for Business in 2021.  No one is happier about it than I am.  Familiarity was part of the decision, though I will say that people had a little bit of a hard time seeing Zoom as something more than just video conferencing.  Zoom gave us better pricing than any other big cloud UCaaS by far (with the exception of 3CX, which I have tested extensively and can definitely recommend to the right potential customer). Adding Phone to Microsoft 365/Teams would have been about the same, but wouldn't have been anywhere near as easy to roll out (or manage) as Zoom was.

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    Ben Schworm
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  • 5.  RE: Switch to Zoom Phone

    ATLIS Member
    Posted 8 days ago
    Ben, so glad to hear of another school who made this move.  I really liked the manage features of Zoom phone when we had the demo.  Our current system is so complicated, only I have a decent handle on it and as I get new team members it takes a long time for them to learn it.

    The comments about others that have made the move to Zoom phone gives me more confidence this could work for us.  Thanks

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    Keith Bolstein
    Lake Highland Preparatory School
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  • 6.  RE: Switch to Zoom Phone

    ATLIS Member
    Posted 4 days ago
    Hi Keith,

    We moved from Cisco Unified CM to Zoom Phone about 15 months ago.  It's been such a relief being on Zoom Phone and I would highly recommend the move.

    We used Zoom Phone project management for the entire project, to ensure all configurations, porting, etc., were done properly.  They were fantastic.

    One of their references was Quinnipiac University, here in Connecticut.  Quinnipiac runs a national poll that makes about 50,000 calls each weekend.  These calls were being handled by volunteers, from home, and they reported smooth service from Zoom Phone.  That one reference pretty much sealed the deal for me.

    Feel free to reach out if you have any other questions.

    Thanks,
    D. J

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    D.J. Plante
    Hopkins School
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  • 7.  RE: Switch to Zoom Phone

    ATLIS Member
    Posted 4 days ago
    How are any of you handling the paging/PA system on campus if applicable? We have an on-prem Mitel PBX that ties into our analog paging system. Is there a reliable way to integrate or trigger the paging from the cloud system?

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    Nick Thompson
    IT Director
    Brentwood School
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  • 8.  RE: Switch to Zoom Phone

    ATLIS Member
    Posted 4 days ago
    Hi Nick,

    We had the same setup. We installed an Algo paging adapter (https://www.algosolutions.com/product/8301-ip-paging-adapter-scheduler/) as a SIP endpoint in Zoom phone. It sends the paging audio to the paging system as well as sending a multicast page to our Polycom phones. It is much more reliable than the paging over phones from Mitel/Shoretel. There are a few things we learned with multicast to phones that I'm happy to share if you go that route.

    Thanks!

    --
    Anthony Trumbo
    Sr. Director of Educational Technology and Information Systems

    (858) 875-0835
    7607 La Jolla Blvd.
    La Jolla, CA 92037





  • 9.  RE: Switch to Zoom Phone

    Posted 4 days ago
    I'm looking into this implementation as well.  @ Keith > Is the pilot a reduced cost/free trial for a set amount of time? or are you just starting small and scaling up? ​

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    Francisco Felix
    Echo Horizon School
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  • 10.  RE: Switch to Zoom Phone

    ATLIS Member
    Posted 4 days ago
    Hi Francisco,

    Unless they have changed things they gave me 10 licenses and a Poly phone to run tests on. Because of COVID and other delays it took us over a year to finalize our agreement to move forward. They let us keep the trial going that entire time and even worked with us on the configuration of the Algo paging adapter, etc. Very, very helpful.

    --
    Anthony Trumbo
    Sr. Director of Educational Technology and Information Systems

    (858) 875-0835
    7607 La Jolla Blvd.
    La Jolla, CA 92037