Discussions

Good morning,

We started using PaperCut last year for printing and this spring we added some copiers into the mix.  It's been a bumpy road.  We have a mixed environment of managed Windows and Mac (Jamf Pro) devices.  We also have student BYOD.  We're Azure with hybrid AD.  We finally pulled the plug on trying to get PaperCut to play nicely with Fiery and our Ricoh color copier.  We left the card readers in place for the remaining copiers and are setting up follow-me printing.

Anyone out there have a similar setup?  Would love to have someone else to bounce some ideas around with to get things to work a little more smoothly.  Vendors have copier specialists, PaperCut specialists and Fiery specialists...and we need a specialist that knows all 3!

Thanks in advance.
#ITSystemsandSupport

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy
------------------------------

I had never heard of Fiery Digital Printing Solutions & Software | EFI Fiery so had to look it up. Seems uh fancy.

What type of problems did you have with papercut? If you look at ISED list there are many recent discussions of it and dealing with BYOD / Mobility Print.

------------------------------
Brian Hoyt
French American School of Puget Sound
------------------------------

Original Message:
Sent: 05-19-2022 08:37 AM
From: Susan Fuhs
Subject: All Things PaperCut!

Good morning,

We started using PaperCut last year for printing and this spring we added some copiers into the mix.  It's been a bumpy road.  We have a mixed environment of managed Windows and Mac (Jamf Pro) devices.  We also have student BYOD.  We're Azure with hybrid AD.  We finally pulled the plug on trying to get PaperCut to play nicely with Fiery and our Ricoh color copier.  We left the card readers in place for the remaining copiers and are setting up follow-me printing.

Anyone out there have a similar setup?  Would love to have someone else to bounce some ideas around with to get things to work a little more smoothly.  Vendors have copier specialists, PaperCut specialists and Fiery specialists...and we need a specialist that knows all 3!

Thanks in advance.
#ITSystemsandSupport

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy
------------------------------

Hi Brian,

Thanks for your reply.  Copiers is a relatively new responsibility for me, so learning as I am going.  We brought some significant print jobs in-house several years ago to reduce printing costs.  Fiery was the way that we could "guarantee" color matching (our logos and colors print as we expect them to).  At the time, limited users had access to the color copier and it really was used for premium jobs.  As it turns out, Fiery doesn't play well with PaperCut, so we've removed PaperCut and we are in business, but still have problems.

Our Windows users are fine on the single Fiery printer.  Because of a variety of issues, mostly related to not being on the domain, Apple users are not able to print easily to it.  As we surveyed the users who truly need that printing with color matching and found that they are Windows users, we can tell Apple users to go elsewhere for their printing.

But we still have a few issues with PaperCut.  The #1 issue is that we have not been able to have users adjust paper tray settings at a PaperCut copier without administrative rights.  We're wondering if anyone else has experienced this and if a solution was discovered.

The #2 issue we have is with accounting and queues.  And installing local printers vs. shared printers.  And, to be honest, it was a long explanation of the problem that is hard for me to state.  I just know that we need to assign accounting codes to print jobs - especially ones that go to the copiers, but on a Mac, users aren't being prompted to enter their code and that is forcing a different way of installing the printers into individual print queues, which is a bigger headache than using a shared queue and code for print jobs.

Would love to know how others are using PaperCut.  Do you have as many anomalies as we seem to have?  What does your environment look like?  Do you use accounting? 

Best,
Susan​​

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy
------------------------------

Original Message:
Sent: 05-19-2022 10:41 AM
From: Brian Hoyt
Subject: All Things PaperCut!

I had never heard of Fiery Digital Printing Solutions & Software | EFI Fiery so had to look it up. Seems uh fancy.

What type of problems did you have with papercut? If you look at ISED list there are many recent discussions of it and dealing with BYOD / Mobility Print.

------------------------------
Brian Hoyt
French American School of Puget Sound

Original Message:
Sent: 05-19-2022 08:37 AM
From: Susan Fuhs
Subject: All Things PaperCut!

Good morning,

We started using PaperCut last year for printing and this spring we added some copiers into the mix.  It's been a bumpy road.  We have a mixed environment of managed Windows and Mac (Jamf Pro) devices.  We also have student BYOD.  We're Azure with hybrid AD.  We finally pulled the plug on trying to get PaperCut to play nicely with Fiery and our Ricoh color copier.  We left the card readers in place for the remaining copiers and are setting up follow-me printing.

Anyone out there have a similar setup?  Would love to have someone else to bounce some ideas around with to get things to work a little more smoothly.  Vendors have copier specialists, PaperCut specialists and Fiery specialists...and we need a specialist that knows all 3!

Thanks in advance.
#ITSystemsandSupport

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy
------------------------------

I oversaw follow-me printing at the Bolles School in Jacksonville, FL (Konica MInolta) with user id#s or email addresses. They had a copy shop on two campuses, with other copiers in department offices. Mainly windows machines but BYOD macs not an issue as far as I recall. Active Directory address book. We discouraged personal printers. Matt Lewis might be a good person to connect with there. 

At Lakeside, we implemented it with Canon copiers, Paper Cut and existing HP network printers. User id #s and an external keypad for the printers. No issues with OS after initial setup as far as I recall. It was buggy when we first started and the vendors were not much help. A lot of trial and error until we came up with a few solutions. Copiers could be sent to directly or available for pickup. As to your other specific questions, I would reach out to Scott Hill over there as he was very involved at the time and probably still maintains it.​

------------------------------
Jennifer Lamkins, Ed.D.
Coordinator of Member and Technology Support Services
she/her
Northwest Association of Independent Schools
5001 California Ave. SW (Ste. 112), Seattle, WA 98136
Office: 206-323-6137
Direct: 206-323-7005
jlamkins@nwais.org
------------------------------

Original Message:
Sent: 05-19-2022 01:34 PM
From: Susan Fuhs
Subject: All Things PaperCut!

Hi Brian,

Thanks for your reply.  Copiers is a relatively new responsibility for me, so learning as I am going.  We brought some significant print jobs in-house several years ago to reduce printing costs.  Fiery was the way that we could "guarantee" color matching (our logos and colors print as we expect them to).  At the time, limited users had access to the color copier and it really was used for premium jobs.  As it turns out, Fiery doesn't play well with PaperCut, so we've removed PaperCut and we are in business, but still have problems.

Our Windows users are fine on the single Fiery printer.  Because of a variety of issues, mostly related to not being on the domain, Apple users are not able to print easily to it.  As we surveyed the users who truly need that printing with color matching and found that they are Windows users, we can tell Apple users to go elsewhere for their printing.

But we still have a few issues with PaperCut.  The #1 issue is that we have not been able to have users adjust paper tray settings at a PaperCut copier without administrative rights.  We're wondering if anyone else has experienced this and if a solution was discovered.

The #2 issue we have is with accounting and queues.  And installing local printers vs. shared printers.  And, to be honest, it was a long explanation of the problem that is hard for me to state.  I just know that we need to assign accounting codes to print jobs - especially ones that go to the copiers, but on a Mac, users aren't being prompted to enter their code and that is forcing a different way of installing the printers into individual print queues, which is a bigger headache than using a shared queue and code for print jobs.

Would love to know how others are using PaperCut.  Do you have as many anomalies as we seem to have?  What does your environment look like?  Do you use accounting? 

Best,
Susan​​

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy

Original Message:
Sent: 05-19-2022 10:41 AM
From: Brian Hoyt
Subject: All Things PaperCut!

I had never heard of Fiery Digital Printing Solutions & Software | EFI Fiery so had to look it up. Seems uh fancy.

What type of problems did you have with papercut? If you look at ISED list there are many recent discussions of it and dealing with BYOD / Mobility Print.

------------------------------
Brian Hoyt
French American School of Puget Sound

Original Message:
Sent: 05-19-2022 08:37 AM
From: Susan Fuhs
Subject: All Things PaperCut!

Good morning,

We started using PaperCut last year for printing and this spring we added some copiers into the mix.  It's been a bumpy road.  We have a mixed environment of managed Windows and Mac (Jamf Pro) devices.  We also have student BYOD.  We're Azure with hybrid AD.  We finally pulled the plug on trying to get PaperCut to play nicely with Fiery and our Ricoh color copier.  We left the card readers in place for the remaining copiers and are setting up follow-me printing.

Anyone out there have a similar setup?  Would love to have someone else to bounce some ideas around with to get things to work a little more smoothly.  Vendors have copier specialists, PaperCut specialists and Fiery specialists...and we need a specialist that knows all 3!

Thanks in advance.
#ITSystemsandSupport

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy
------------------------------

Hi,

We have a similar setup, though our color copier that's using Fiery is a Canon.  The rest of our copiers are Ricoh and we have some smaller Brother color laserjets.  The Fiery is restricted to just a few employees, all of whom use Macs, and we've not had any issues with them. All our employee's Macs are domain-joined though, and the Fiery copier doesn't use follow-me.  We've also given our employees permission to the printing system on the Mac by tweaking the permissions with a script we push from JAMF.

We were having authentication issues with the newer Mac operating systems printing to the follow-me printers until we switched to using the Papercut Mobility Print and enabled Bonjour printing on the follow-me print queues.  Since then it's been fine for both our domain-joined employees and our student's BYOD, non-domain-joined laptops.

Stupid question, but your users that need to assign the jobs to different accounting codes have the papercut client installed, right?  We do this with a few people and have had no problems.

------------------------------
Regards,

Sean Carmichael
Director of Technology
Ross School
------------------------------

Original Message:
Sent: 05-19-2022 01:34 PM
From: Susan Fuhs
Subject: All Things PaperCut!

Hi Brian,

Thanks for your reply.  Copiers is a relatively new responsibility for me, so learning as I am going.  We brought some significant print jobs in-house several years ago to reduce printing costs.  Fiery was the way that we could "guarantee" color matching (our logos and colors print as we expect them to).  At the time, limited users had access to the color copier and it really was used for premium jobs.  As it turns out, Fiery doesn't play well with PaperCut, so we've removed PaperCut and we are in business, but still have problems.

Our Windows users are fine on the single Fiery printer.  Because of a variety of issues, mostly related to not being on the domain, Apple users are not able to print easily to it.  As we surveyed the users who truly need that printing with color matching and found that they are Windows users, we can tell Apple users to go elsewhere for their printing.

But we still have a few issues with PaperCut.  The #1 issue is that we have not been able to have users adjust paper tray settings at a PaperCut copier without administrative rights.  We're wondering if anyone else has experienced this and if a solution was discovered.

The #2 issue we have is with accounting and queues.  And installing local printers vs. shared printers.  And, to be honest, it was a long explanation of the problem that is hard for me to state.  I just know that we need to assign accounting codes to print jobs - especially ones that go to the copiers, but on a Mac, users aren't being prompted to enter their code and that is forcing a different way of installing the printers into individual print queues, which is a bigger headache than using a shared queue and code for print jobs.

Would love to know how others are using PaperCut.  Do you have as many anomalies as we seem to have?  What does your environment look like?  Do you use accounting? 

Best,
Susan​​

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy

Original Message:
Sent: 05-19-2022 10:41 AM
From: Brian Hoyt
Subject: All Things PaperCut!

I had never heard of Fiery Digital Printing Solutions & Software | EFI Fiery so had to look it up. Seems uh fancy.

What type of problems did you have with papercut? If you look at ISED list there are many recent discussions of it and dealing with BYOD / Mobility Print.

------------------------------
Brian Hoyt
French American School of Puget Sound

Original Message:
Sent: 05-19-2022 08:37 AM
From: Susan Fuhs
Subject: All Things PaperCut!

Good morning,

We started using PaperCut last year for printing and this spring we added some copiers into the mix.  It's been a bumpy road.  We have a mixed environment of managed Windows and Mac (Jamf Pro) devices.  We also have student BYOD.  We're Azure with hybrid AD.  We finally pulled the plug on trying to get PaperCut to play nicely with Fiery and our Ricoh color copier.  We left the card readers in place for the remaining copiers and are setting up follow-me printing.

Anyone out there have a similar setup?  Would love to have someone else to bounce some ideas around with to get things to work a little more smoothly.  Vendors have copier specialists, PaperCut specialists and Fiery specialists...and we need a specialist that knows all 3!

Thanks in advance.
#ITSystemsandSupport

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy
------------------------------

We use Konica printers, and yes, the same thing with Papercut. We are going to IP printing, but we lose some of the capabilities of setting limits for color printing and such, but no other option as we also are going to Azure and it doesn't work with Papercut.  Out Mac's do not either. I think we'll be looking into it more this summer.

------------------------------
Donna Muller
Oak Hall School
------------------------------

Original Message:
Sent: 05-19-2022 08:37 AM
From: Susan Fuhs
Subject: All Things PaperCut!

Good morning,

We started using PaperCut last year for printing and this spring we added some copiers into the mix.  It's been a bumpy road.  We have a mixed environment of managed Windows and Mac (Jamf Pro) devices.  We also have student BYOD.  We're Azure with hybrid AD.  We finally pulled the plug on trying to get PaperCut to play nicely with Fiery and our Ricoh color copier.  We left the card readers in place for the remaining copiers and are setting up follow-me printing.

Anyone out there have a similar setup?  Would love to have someone else to bounce some ideas around with to get things to work a little more smoothly.  Vendors have copier specialists, PaperCut specialists and Fiery specialists...and we need a specialist that knows all 3!

Thanks in advance.
#ITSystemsandSupport

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy
------------------------------

For Donna, not sure what you mean by going to Azure? Are you going to use Universal Printing or move devices to only AAD login? Either way Papercut can work with it. I have done both.

------------------------------
Brian Hoyt
French American School of Puget Sound
------------------------------

Original Message:
Sent: 05-20-2022 10:31 AM
From: Donna Muller
Subject: All Things PaperCut!

We use Konica printers, and yes, the same thing with Papercut. We are going to IP printing, but we lose some of the capabilities of setting limits for color printing and such, but no other option as we also are going to Azure and it doesn't work with Papercut.  Out Mac's do not either. I think we'll be looking into it more this summer.

------------------------------
Donna Muller
Oak Hall School

Original Message:
Sent: 05-19-2022 08:37 AM
From: Susan Fuhs
Subject: All Things PaperCut!

Good morning,

We started using PaperCut last year for printing and this spring we added some copiers into the mix.  It's been a bumpy road.  We have a mixed environment of managed Windows and Mac (Jamf Pro) devices.  We also have student BYOD.  We're Azure with hybrid AD.  We finally pulled the plug on trying to get PaperCut to play nicely with Fiery and our Ricoh color copier.  We left the card readers in place for the remaining copiers and are setting up follow-me printing.

Anyone out there have a similar setup?  Would love to have someone else to bounce some ideas around with to get things to work a little more smoothly.  Vendors have copier specialists, PaperCut specialists and Fiery specialists...and we need a specialist that knows all 3!

Thanks in advance.
#ITSystemsandSupport

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy
------------------------------

Going to only AAD. Brian, are you using Papercut with AAD?  Want to hear more.

------------------------------
Donna Muller
Oak Hall School
------------------------------

Original Message:
Sent: 05-20-2022 11:54 AM
From: Brian Hoyt
Subject: All Things PaperCut!

For Donna, not sure what you mean by going to Azure? Are you going to use Universal Printing or move devices to only AAD login? Either way Papercut can work with it. I have done both.

------------------------------
Brian Hoyt
French American School of Puget Sound

Original Message:
Sent: 05-20-2022 10:31 AM
From: Donna Muller
Subject: All Things PaperCut!

We use Konica printers, and yes, the same thing with Papercut. We are going to IP printing, but we lose some of the capabilities of setting limits for color printing and such, but no other option as we also are going to Azure and it doesn't work with Papercut.  Out Mac's do not either. I think we'll be looking into it more this summer.

------------------------------
Donna Muller
Oak Hall School

Original Message:
Sent: 05-19-2022 08:37 AM
From: Susan Fuhs
Subject: All Things PaperCut!

Good morning,

We started using PaperCut last year for printing and this spring we added some copiers into the mix.  It's been a bumpy road.  We have a mixed environment of managed Windows and Mac (Jamf Pro) devices.  We also have student BYOD.  We're Azure with hybrid AD.  We finally pulled the plug on trying to get PaperCut to play nicely with Fiery and our Ricoh color copier.  We left the card readers in place for the remaining copiers and are setting up follow-me printing.

Anyone out there have a similar setup?  Would love to have someone else to bounce some ideas around with to get things to work a little more smoothly.  Vendors have copier specialists, PaperCut specialists and Fiery specialists...and we need a specialist that knows all 3!

Thanks in advance.
#ITSystemsandSupport

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy
------------------------------

We took the students to pure AAD a few years ago, and then came back to Hybrid. However, when they were pure AAD they were able to print to our print server (running PaperCut) with their AAD cached credentials. If you are using Intune and going to Windows 11 you can use that soon to deploy printers. If you are looking to get rid of local print server than may need some other tricks.

------------------------------
Brian Hoyt
French American School of Puget Sound
------------------------------

Original Message:
Sent: 05-20-2022 12:40 PM
From: Donna Muller
Subject: All Things PaperCut!

Going to only AAD. Brian, are you using Papercut with AAD?  Want to hear more.

------------------------------
Donna Muller
Oak Hall School

Original Message:
Sent: 05-20-2022 11:54 AM
From: Brian Hoyt
Subject: All Things PaperCut!

For Donna, not sure what you mean by going to Azure? Are you going to use Universal Printing or move devices to only AAD login? Either way Papercut can work with it. I have done both.

------------------------------
Brian Hoyt
French American School of Puget Sound

Original Message:
Sent: 05-20-2022 10:31 AM
From: Donna Muller
Subject: All Things PaperCut!

We use Konica printers, and yes, the same thing with Papercut. We are going to IP printing, but we lose some of the capabilities of setting limits for color printing and such, but no other option as we also are going to Azure and it doesn't work with Papercut.  Out Mac's do not either. I think we'll be looking into it more this summer.

------------------------------
Donna Muller
Oak Hall School

Original Message:
Sent: 05-19-2022 08:37 AM
From: Susan Fuhs
Subject: All Things PaperCut!

Good morning,

We started using PaperCut last year for printing and this spring we added some copiers into the mix.  It's been a bumpy road.  We have a mixed environment of managed Windows and Mac (Jamf Pro) devices.  We also have student BYOD.  We're Azure with hybrid AD.  We finally pulled the plug on trying to get PaperCut to play nicely with Fiery and our Ricoh color copier.  We left the card readers in place for the remaining copiers and are setting up follow-me printing.

Anyone out there have a similar setup?  Would love to have someone else to bounce some ideas around with to get things to work a little more smoothly.  Vendors have copier specialists, PaperCut specialists and Fiery specialists...and we need a specialist that knows all 3!

Thanks in advance.
#ITSystemsandSupport

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy
------------------------------

I think we are getting rid of all servers.  Interested in why you came back to Hybrid.  

Thanks for all the info!  Much appreciated. Donna

------------------------------
Donna Muller
Oak Hall School
------------------------------

Original Message:
Sent: 05-23-2022 11:12 AM
From: Brian Hoyt
Subject: All Things PaperCut!

We took the students to pure AAD a few years ago, and then came back to Hybrid. However, when they were pure AAD they were able to print to our print server (running PaperCut) with their AAD cached credentials. If you are using Intune and going to Windows 11 you can use that soon to deploy printers. If you are looking to get rid of local print server than may need some other tricks.

------------------------------
Brian Hoyt
French American School of Puget Sound

Original Message:
Sent: 05-20-2022 12:40 PM
From: Donna Muller
Subject: All Things PaperCut!

Going to only AAD. Brian, are you using Papercut with AAD?  Want to hear more.

------------------------------
Donna Muller
Oak Hall School

Original Message:
Sent: 05-20-2022 11:54 AM
From: Brian Hoyt
Subject: All Things PaperCut!

For Donna, not sure what you mean by going to Azure? Are you going to use Universal Printing or move devices to only AAD login? Either way Papercut can work with it. I have done both.

------------------------------
Brian Hoyt
French American School of Puget Sound

Original Message:
Sent: 05-20-2022 10:31 AM
From: Donna Muller
Subject: All Things PaperCut!

We use Konica printers, and yes, the same thing with Papercut. We are going to IP printing, but we lose some of the capabilities of setting limits for color printing and such, but no other option as we also are going to Azure and it doesn't work with Papercut.  Out Mac's do not either. I think we'll be looking into it more this summer.

------------------------------
Donna Muller
Oak Hall School

Original Message:
Sent: 05-19-2022 08:37 AM
From: Susan Fuhs
Subject: All Things PaperCut!

Good morning,

We started using PaperCut last year for printing and this spring we added some copiers into the mix.  It's been a bumpy road.  We have a mixed environment of managed Windows and Mac (Jamf Pro) devices.  We also have student BYOD.  We're Azure with hybrid AD.  We finally pulled the plug on trying to get PaperCut to play nicely with Fiery and our Ricoh color copier.  We left the card readers in place for the remaining copiers and are setting up follow-me printing.

Anyone out there have a similar setup?  Would love to have someone else to bounce some ideas around with to get things to work a little more smoothly.  Vendors have copier specialists, PaperCut specialists and Fiery specialists...and we need a specialist that knows all 3!

Thanks in advance.
#ITSystemsandSupport

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy
------------------------------

Donna --

Have you considered running a VM on Azure specifically for printing?  I know it's an option, but not sure what the cost is and/or how it integrates with local printer IPs.  Failing that, what about a single hypervisor running a local DC with Azure tie-in, print/PaperCut server, and any other less-resource-intensive VMs you might find useful?

I understand wanting to get rid of on-prem hardware, but IMO, going to IP-based printing without central queues in any organization with more than a couple dozen machines is just asking for a bunch of headaches, especially where Macs and/or PDFs are involved.  You're going to be chasing down bad jobs in individual queues, and that just isn't much fun.

------------------------------
David Fulton-Howard
Technical Support Manager
McDonogh School
------------------------------

Original Message:
Sent: 05-23-2022 11:35 AM
From: Donna Muller
Subject: All Things PaperCut!

I think we are getting rid of all servers.  Interested in why you came back to Hybrid.  

Thanks for all the info!  Much appreciated. Donna

------------------------------
Donna Muller
Oak Hall School

Original Message:
Sent: 05-23-2022 11:12 AM
From: Brian Hoyt
Subject: All Things PaperCut!

We took the students to pure AAD a few years ago, and then came back to Hybrid. However, when they were pure AAD they were able to print to our print server (running PaperCut) with their AAD cached credentials. If you are using Intune and going to Windows 11 you can use that soon to deploy printers. If you are looking to get rid of local print server than may need some other tricks.

------------------------------
Brian Hoyt
French American School of Puget Sound

Original Message:
Sent: 05-20-2022 12:40 PM
From: Donna Muller
Subject: All Things PaperCut!

Going to only AAD. Brian, are you using Papercut with AAD?  Want to hear more.

------------------------------
Donna Muller
Oak Hall School

Original Message:
Sent: 05-20-2022 11:54 AM
From: Brian Hoyt
Subject: All Things PaperCut!

For Donna, not sure what you mean by going to Azure? Are you going to use Universal Printing or move devices to only AAD login? Either way Papercut can work with it. I have done both.

------------------------------
Brian Hoyt
French American School of Puget Sound

Original Message:
Sent: 05-20-2022 10:31 AM
From: Donna Muller
Subject: All Things PaperCut!

We use Konica printers, and yes, the same thing with Papercut. We are going to IP printing, but we lose some of the capabilities of setting limits for color printing and such, but no other option as we also are going to Azure and it doesn't work with Papercut.  Out Mac's do not either. I think we'll be looking into it more this summer.

------------------------------
Donna Muller
Oak Hall School

Original Message:
Sent: 05-19-2022 08:37 AM
From: Susan Fuhs
Subject: All Things PaperCut!

Good morning,

We started using PaperCut last year for printing and this spring we added some copiers into the mix.  It's been a bumpy road.  We have a mixed environment of managed Windows and Mac (Jamf Pro) devices.  We also have student BYOD.  We're Azure with hybrid AD.  We finally pulled the plug on trying to get PaperCut to play nicely with Fiery and our Ricoh color copier.  We left the card readers in place for the remaining copiers and are setting up follow-me printing.

Anyone out there have a similar setup?  Would love to have someone else to bounce some ideas around with to get things to work a little more smoothly.  Vendors have copier specialists, PaperCut specialists and Fiery specialists...and we need a specialist that knows all 3!

Thanks in advance.
#ITSystemsandSupport

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy
------------------------------

For Susan, the way we do it with paper trays is the user picks the paper size in the print setup of program and then the copier automatically chooses correct tray based on paper size. There is a challenge with picking the bypass tray sometimes.

For the accounting, you are tracking it on a per job basis and not a per person? For us we have papercut just track the user. Honestly though I don't track the copier usage. When I got here 8 years ago they had this complex system of tracking per month color usage that was so much work and just frustrated all the teachers. Copier costs just aren't enough of an issue to cause all the headaches of tracking for us. It sounds like you are doing higher quality or volume than us though.

Could you use Papercut for the "regular" users who don't need all the fancy account code tracking?

------------------------------
Brian Hoyt
French American School of Puget Sound
------------------------------

Original Message:
Sent: 05-20-2022 10:31 AM
From: Donna Muller
Subject: All Things PaperCut!

We use Konica printers, and yes, the same thing with Papercut. We are going to IP printing, but we lose some of the capabilities of setting limits for color printing and such, but no other option as we also are going to Azure and it doesn't work with Papercut.  Out Mac's do not either. I think we'll be looking into it more this summer.

------------------------------
Donna Muller
Oak Hall School

Original Message:
Sent: 05-19-2022 08:37 AM
From: Susan Fuhs
Subject: All Things PaperCut!

Good morning,

We started using PaperCut last year for printing and this spring we added some copiers into the mix.  It's been a bumpy road.  We have a mixed environment of managed Windows and Mac (Jamf Pro) devices.  We also have student BYOD.  We're Azure with hybrid AD.  We finally pulled the plug on trying to get PaperCut to play nicely with Fiery and our Ricoh color copier.  We left the card readers in place for the remaining copiers and are setting up follow-me printing.

Anyone out there have a similar setup?  Would love to have someone else to bounce some ideas around with to get things to work a little more smoothly.  Vendors have copier specialists, PaperCut specialists and Fiery specialists...and we need a specialist that knows all 3!

Thanks in advance.
#ITSystemsandSupport

------------------------------
Susan Fuhs
Director of Information Technology Services
Norfolk Academy
------------------------------