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Technology Support Specialist Position in Tacoma, WA

  • 1.  Technology Support Specialist Position in Tacoma, WA

    Posted 24 days ago
    Hi All, 
    Charles Wright Academy is looking for a Technology Support Specialist. If you know anyone in the Tacoma area interested, please let me know. Take care.

    Charles Wright Academy (CWA) is a co-educational, non-religious, independent school located in University Place, WA. Charles Wright Academy is located on a beautiful, green, and sprawling 107-acre campus that includes athletic fields and more than 60 acres of gorgeous Pacific Northwest forests that also serve as an extension of our proper academic campus. Our educational philosophy of experiential learning includes unique daily opportunities for wilderness exploration, hiking, birding, wildlife observations, gardening, nature habitat sketch subjects for art studies, local biological science exploration, conservation work, farming, and more.

    The only completely co-educational, independent, and non-religious school serving students in preschool through grade 12 in the South Sound area, CWA provides a challenging and nurturing environment with college preparatory academics and robust programming that prepare students to thrive and successfully launch into college and beyond. A wide array of experiential education, artistic, athletic, travel, and service opportunities promote students' social-emotional development and provide students avenues to discover and pursue their passions. A culture that values self-expression, appropriate autonomy, and exploration of their authentic selves, students are nurtured, encouraged, mentored, and supported by a highly-qualified and experienced faculty that share collective institutional values and provide engaging, active, and joyful experiences for students each and every day.

    Charles Wright Mission Statement

    To inspire active, joyful learning while nurturing and challenging our students to develop the character, creativity, and skills to successfully navigate the future with confidence. 

    Position Description

    The Technology Team at Charles Wright Academy supports both the academic and administrative functions of the school. The Technology Support Specialist provides first contact support to students, faculty, and staff. The ideal candidate has a strong grasp of IT fundamentals, possesses fantastic troubleshooting skills, and always leaves members of our community feeling supported with their technology needs.


    • Serve as the first responder for technical support for the entire school community

    • Identify and research problems; document, track, and monitor the issue to ensure an accurate and timely resolution

    • Support and maintain software applications, hardware, and equipment

    • Track inventory of technology resources and distribute/collect equipment as needed

    • Support employee and student onboarding and offboarding, including technology orientations

    • Assist with user account management and access in Google, Microsoft, Adobe, and other systems

    • Provide step-by-step training as needed for hardware/software through in-person sessions as well as "how-to" documentation 

    • Responsible for tech setups for meetings/events as well as other audio-visual requests

    • Support the technology team with all other functions including, but not limited to data management, security, etc.



    Candidates will possess appropriate expertise and experience for an applicant able to perform the duties as outlined in this posting and deliver consistent and excellent outcomes.

    Successful Candidates will:

    • Be friendly and service-oriented with a strong desire to help people succeed with technology

    • Have a good sense of humor and a positive attitude

    • Be flexible, resourceful, and solution-oriented

    • Have excellent organizational and follow-through skills

    • Be able to remain calm, positive, and supportive in a variety of situations

    • Be able to quickly grasp and take on responsibilities/new tasks

    • Be able to collaborate and communicate effectively in a team situation

    • Have working knowledge of and experience with computer hardware and software

    • Have an understanding of how to troubleshoot common technology issues

    • Be experienced with or open to learning to support multiple users on various platforms (Chromebook, Mac, Windows, etc.)

    • Be experienced with or open to learning Google Apps, Microsoft Office/365, Adobe products, and other software systems

    Physical Requirements

    • Be able to work in various positions, including at a desk for extended periods, walking the campus, and lifting up to 50 lbs.

    Salary & Benefits

    This position has a salary range between $26-$30 an hour, depending on qualifications and experience. Benefits available are subject to plan and candidate eligibility.

    Insurance:  Medical, Vision, Dental; Basic Life, Accidental Death & Dismemberment, and Long Term Disability; Health Care FSA; and Dependent Care FSA may be available to employees, subject to the terms of the applicable benefit plan.

    Retirement Plan: CWA offers an employer and employee contributed 403(b) plan, subject to the terms of the applicable benefit plan.

    Paid Sick Leave: Employees receive 116 hours of paid sick/wellness leave per year.

    Personal Leave: Employees will receive 3 days of personal leave per year.

    Paid Holidays:  CWA offers 12 paid holidays per year.

    Other Benefits: EAP (Employee Assistance Program), Tuition Assistance for employees seeking advanced degrees, Professional Development opportunities, Child Tuition Remission of 50% for those choosing to enroll eligible students at CWA, 50% discount of Extended Day child care services and Summer Camp programming for eligible enrolled students.

    Application Process

    To apply, submit a cover letter addressing why you feel you are the right fit for this role at Charles Wright Academy and how that aligns with both our Mission and Inclusion Statements (both included in this posting). Please provide an updated resume, and email and telephone contact information for 3-5 professional references (which must include your most recent supervisor) via ADP where this posting occurs. 

    Applications for this position will be accepted until filled. No phone calls or inquiries, please.

    Inclusion Statement

    Charles Wright Academy best exemplifies its mission and values when everyone knows they belong in our school community.

    We embrace an intentional culture that champions everyone's full participation as their authentic selves in all of the opportunities that comprise the Charles Wright experience. This includes supporting each community member's understanding of their own identities and acceptance of the identities of others. By doing so, we empower everyone at Charles Wright to connect, learn, grow, and achieve.

    The inclusive culture we strive for requires us to make both institutional and individual commitments. Institutionally, we will align policies, curriculum, and decision-making to this goal, and we commit to ongoing self-examination, learning, and action. We also encourage and support individuals to initiate and engage in candid, courageous conversations as this work is the responsibility of every member of our community. (adopted by the CWA Board of Trustees, March 2020)



    Muhammad Ramadan
    Charles Wright Academy
    Tacoma WA