There is a process for resolving conflicting accounts. Could you ask them to follow the process to resolve the conflicting account (which means transferring data in a personal account to a new email address)? It's hard with it being a former employee. Could you give a deadline and then log in to the school-owned account and resolve for them if they don't comply?
------------------------------
Heather Ramsey
The Fletcher School
Charlotte NC
------------------------------
Original Message:
Sent: 08-24-2023 01:49 PM
From: Muhammad Ramadan
Subject: Conflicting Google Accounts
Hi All,
I have a unique case where a former employee has both a school-issued email and a personal email account under the same email address. It appears to be a known issue, but I am wondering if the organization has any recourse for preventing former employees from using the school's domain as a personal email account. Thoughts?
A Google Account may be created using any standard email address that can receive mail. Because of this, you may have used your Google Workspace email address to create a conflicting account. A conflicting account is a personal Google Account that was created using the email address of a Google Workspace account. For this reason, any Google Workspace user could have two accounts with the same email address.
Here's a common scenario
- Jane decides to go to www.google.com/photos and creates a Google Account with her corporate email address 'Jane@altostrat.com.'
- Jane's company, Altostrat, upgrades to Google Workspace -- which means each employee's email address is now that employee's username for a corporate Google Account.
- Jane now has two Google Accounts -- one Google Workspace account, and one Google Account, that share the same primary email address, but are completely unrelated.
#General
------------------------------
Muhammad Ramadan
Charles Wright Academy
Tacoma WA
------------------------------