This is a great question and it's been great to see the responses and suggestions. Learn21 also has Tech Director Toolbox, that might be a good solution. We are an ATLIS Affiliate Member and non-profit organization founded by educators. Tech Director Toolbox has a incident tracker and asset manager that can handle a school's entire inventory (not just devices) as well as a help desk solution that is built specifically for K-12. I don't want to turn this thread into a sales pitch, but I'm happy to give a demo or a free 90-day trial if you're interested. I'm convinced you'll love it and as a non-profit we have the lowest price point you'll find. You can email me at email@example.com if you want to connect.
Hi there. We are also using Incident IQ for all helpdesk operations and asset management. I like the integration with JAMF and Apple Classroom, all connected to our Blackbaud SIS. Teachers can open tickets for students when their iPad or MacBook has an issue since they can see all the students they teach (most useful in the Lower School, not so much in Middle and Upper School grades). As several others have mentioned, having the assets tied to the support tickets helps us see a more complete view of the life of an asset. It also helps us manage expectations with how far our AppleCare coverage will take us since we track that back and can monitor hitting our annual limit per device for free repair.
Best of luck!
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