Reid,
That's an excellent example of a knowledge base! I appreciate how you grouped the content. The headers and navigation seemed very intuitive and user-friendly.
I love that you train the staff to seek answers there first. Thanks so much for sharing!
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Dr. Ashley Cross
Senior Director of Education and Content
www.theatlis.org888-502-8547
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Original Message:
Sent: 06-17-2022 10:41 AM
From: Reid Bauer
Subject: Share your knowledge base
We make some of our knowledge base (not all) available publicly through our helpdesk portal: https://it-helpdesk.tetonscience.org/support/solutions
Freshdesk lets us easily insert knowledge base articles into our helpdesk ticket responses and we train new staff to seek out the knowledge base to answer questions.
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Reid Bauer
Teton Science Schoolse
Original Message:
Sent: 06-16-2022 02:47 PM
From: Ashley Cross
Subject: Share your knowledge base
Do you have a public-facing knowledge base you could share? It's great to see different examples of what people include in theirs, along with how they organize them. This could be a helpful resource for onboarding new hires.
By the way, be sure to mark your calendar for our 'Transition Meetup' for anyone that has changed jobs (including a promotion!) on June 29th at 1.
I look forward to seeing what you share!
#ITSystemsandSupport
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Dr. Ashley Cross
Senior Director of Education and Content
www.theatlis.org
888-502-8547
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